Tenant's Responsibilities

Please be aware that as tenant you are responsible for the following:

• Checking and clearing filters in washing machines. This may be the cause of your machine not draining.
• Checking the filter, bag and suction hose on vacuum cleaners.
• Replacing light bulbs and batteries in smoke detectors.
• Replacing electrical fuses.
• Using a plunger and drain cleaner for blocked drains before calling us.
• We would also like to remind tenants that any food left lying out of suitable containers or cupboards may encourage vermin and this in turn be deemed as chargeable to you.
• Keeping extractor fans free from dust and grease

When using the online form please make sure you provide us with a make and model number of the appliance, including electric showers and a detailed description of the fault.

Please also advise us if you wish to be contacted by the contractor for access or if you would like us to issue keys.